Pyrenex will deliver all orders with a delivery note within a maximum period of ten (10) business days for a shipping to Metropolitan France, and of twenty (20) business days for a shipping to any other destination, with effect from the day following the payment of the order.
Orders placed on the website from Monday to Friday before 10 am will be processed the same day; after 10 am, it will be processed the next day. All orders placed after on Friday after 10 am, on Saturday or on Sunday will be processed the following Monday, it being specified that past a holiday, orders will be processed on the following business day.
In case of exceeding the delivery time, not justified by an event of force majeure, the customer may request the cancellation of the sale and get the rufund of amounts paid for the order within a maximum of thirty (30) days.
For orders outside France, when the package for export has arrived to destination, it will be up to the recipient to pay taxes or duties that apply to the country of destination. Local authorities can provide information useful.
- 30 days to change your mind and return some or all of the items of your order.
- Refund within a maximum delay of 15 days after receiving your return
- No exchanges or refunds in our shops.
- Our Customer Services department is available from Monday to Friday, from 9:30 am to 12 pm and from 13:30 pm to 17:30 pm.
- Contact us by email at firstname.lastname@example.org or by phone on +33 (0)5 47 31 90 00.
- Further information is available in the Help section.